Kaizo hires LSE research specialist to further enhance WOM services

Alain Samson has joined Kaizo to spearhead the consultancy’s innovative ‘active listening’ services. Samson will work alongside Crispin Manners to help clients to deliver business growth by increasing their recommendation rates. Samson is a specialist in the use of the Net Promoter Score (NPS)* – the world-class metric developed by Bain & Company – that […]

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